Nine times out of ten it’s the network you’re on, not your subscription. Work laptops, office Wi-Fi, VPNs and ad blockers often filter websites. They can block or slow down parts of the site the cams and login need, and you won’t see an error message. In October 2026 we moved our video player files onto our own servers to cut this down, but some networks still get in the way.
Quick fixes to try first:
– Try a different network, like your phone’s hotspot or your home Wi-Fi. If it works there, the problem is the network.
– Open the site in a private or incognito window.
– Turn off your ad blocker and your VPN, or set the VPN to South Africa.
– Check that your device’s date and time are set automatically. A wrong clock makes the login security check fail.
– Log out, clear your browser history, and log back in.
On a work laptop or office network: ask your IT team to allow these two:
– *.oceaneye.co.za (the site and the cams)
– challenges.cloudflare.com (the security check on the login form)
Login security check: our login form uses a Cloudflare check to keep bots out. It normally passes by itself and shows “Success!”. If it keeps spinning or shows an error, your network or ad blocker is probably blocking Cloudflare. Try the quick fixes above.
Logging in from another country: to protect the site we block visits from some countries completely: Belarus, Brazil, China, India, Iran, Japan, North Korea, Nigeria, the Philippines, Russia, South Korea, Ukraine, Vietnam, and anyone using the Tor network.
The WordPress login page (wp-login.php) only works from these countries: South Africa, Australia, Botswana, Canada, Eswatini, France, Germany, Indonesia, Lesotho, Luxembourg, Madagascar, Mozambique, New Zealand, the United Arab Emirates, the United Kingdom, the United States and Zimbabwe. If you’re somewhere else, password resets and some account pages may not work.
This also applies to VPNs: if your VPN connects through one of the blocked countries, you’ll be blocked even if you’re sitting in South Africa.
Still stuck? Email us with:
– your device and browser (e.g. “work Windows laptop, Chrome”);
– whether you’re on home Wi-Fi, office Wi-Fi or mobile data;
– whether you use a VPN or ad blocker;
– what country you’re in;
– a screenshot of what you see.
That helps us find the cause much faster.
Please clear your browser history, then Logout and Log back in. Should be good to go.
Please refresh your browser and try again, if a few people are on Pay Fast at the same time, Pay Fast seems to not handle it too well. We are querying this with them.
No fee to cancel, we are on a month-to-month structure. If you want to cancel, please go to the menu, my account, then subscriptions.
When you Register for free, you will have access to the site but with adverts and limited viewing. When you Subscribe, you will have full access to everything by paying for Oceaneye.
It still is free but you have limited viewing and lots of ads. The paid model is to keep the cameras running as costs are expensive. We want users to have a premium experience and we do not want to rely on advertisers and rather rely on user-based content and giving our paid users the best experience. We have more cameras to roll out and more features to come. We feel that R49/month is fair, as we save our users way more in fuel and time. We will also be supporting conservation and helping to get rid of Ocean pollution and 10% of your subscription will go into saving our Oceans. Thank you to all of you, who have subscribed and for all your support.
Our payment platform is through Payfast and they accept most cards so please give it a try.
The High Vis is our best package. Yes it is the same price as our “closer look” package and that is because the first 5000 subscribers will get the High Vis package at a discount.
First off please try to clear your browser history. If you are a paying user, please go to the menu, my account, and Log in. If not registered then please register first and then go to the menu, my account, and log in.
Please clear your browser history, then Logout and Log back in. Should be good to go.
