Frequently Asked Questions

Please clear your browser history, then Logout and Log back in. Should be good to go.

Please refresh your browser and try again, if a few people are on Pay Fast at the same time, Pay Fast seems to not handle it too well. We are querying this with them. 

No fee to cancel, we are on a month-to-month structure. If you want to cancel, please go to the menu, my account, then subscriptions.

When you Register for free, you will have access to the site but with adverts and limited viewing. When you Subscribe, you will have full access to everything by paying for Oceaneye.

It still is free but you have limited viewing and lots of ads. The paid model is to keep the cameras running as costs are expensive. We want users to have a premium experience and we do not want to rely on advertisers and rather rely on user-based content and giving our paid users the best experience. We have more cameras to roll out and more features to come. We feel that R49/month is fair, as we save our users way more in fuel and time. We will also be supporting conservation and helping to get rid of Ocean pollution and 10% of your subscription will go into saving our Oceans. Thank you to all of you, who have subscribed and for all your support. 

Our payment platform is through Payfast and they accept most cards so please give it a try.

The High Vis is our best package. Yes it is the same price as our “closer look” package and that is because the first 5000 subscribers will get the High Vis package at a discount.

First off please try to clear your browser history. If you are a paying user, please go to the menu, my account, and Log in. If not registered then please register first and then go to the menu, my account, and log in.

Please clear your browser history, then Logout and Log back in. Should be good to go.

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